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Terms & Conditions

Please read these terms and conditions carefully before using our services.

Effective Date: December 2024

Service Provider: Yeti Rides | Car Rentals, Treks & Travels in Nepal

1. Introduction

These Terms and Conditions govern your use of the services provided by Yeti Rides. By booking any service with us (including car rentals, treks, and travel packages), you agree to be bound by these terms.

2. Services Offered

Yeti Rides provides:

  • Car rental services (with or without drivers)
  • Trekking packages and guided treks
  • Domestic and international travel arrangements

3. Booking & Payments

3.1 Booking Process: All bookings must be made in advance through our website, phone, or office.

3.2 Confirmation: A booking is confirmed only after payment or deposit (as required) is received.

3.3 Payment Methods: We accept payments via bank transfer, mobile wallets, and secure online gateways.

3.4 Payment Terms: Some services may require partial or full payment upfront.

4. Cancellations & Refunds

4.1 Car Rentals

  • Free cancellation up to 24 hours before the pickup time
  • 50% charge for cancellations within 24 hours
  • No refund for no-shows

4.2 Treks & Travel Packages

  • Cancellations made 7+ days before departure: 80% refund
  • 3–6 days before departure: 50% refund
  • Less than 3 days: Non-refundable

Important Notes: Some third-party charges (e.g., permits, hotels) may be non-refundable. Refunds, if eligible, will be processed within 7–10 business days.

5. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information during booking
  • Carry valid ID/passport during travel or trekking
  • Follow local laws and respect cultural norms
  • Follow safety instructions provided by guides or drivers
  • Cover any damages caused to rented vehicles due to negligence or misuse

6. Vehicle Rental Policy

6.1 Condition: Vehicles must be returned in the same condition as provided.

6.2 Fuel: Fuel is not included unless specified.

6.3 Late Returns: Late returns may incur extra charges.

6.4 Prohibited Activities: Smoking and carrying illegal items inside the vehicle are strictly prohibited.

7. Trekking & Travel Disclaimer

Trekking and adventure activities carry inherent risks.

Yeti Rides is not responsible for injuries, accidents, or losses that occur due to weather, altitude, natural disasters, or personal health conditions.

We recommend consulting a doctor before high-altitude treks and purchasing travel insurance.

8. Changes or Delays

Yeti Rides reserves the right to:

  • Modify itineraries due to weather, strikes, or unforeseen circumstances
  • Replace services of equal value if originally booked options become unavailable

We will always try to notify and provide alternative arrangements when changes are necessary.

9. Intellectual Property

All content on our website (logo, images, texts) is the property of Yeti Rides and may not be used or reproduced without permission.

10. Privacy

Your personal data will be handled as described in our Privacy Policy. By using our services, you agree to our privacy practices.

11. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of Nepal. Disputes arising under these terms shall be subject to the jurisdiction of the courts in Pokhara, Nepal.

12. Contact Us

For any questions, concerns, or complaints, please reach out to:

Email: yetirides3@gmail.com

Phone: 061-450350

Address: 13th Street, Lakeside Rd, Pokhara

Important Notice: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.